Client Financial Impacts

Nationally Recognized Healthcare Leader 

This large West Coast state-funded academic institution features a quaternary adult care academic medical center and children’s hospital consistently ranking among the top 10 hospitals nationally (annual best hospitals survey by US News & World Report). The organization also maintains numerous primary care and specialty clinics throughout their service area. The organization completed its transition to Epic in 2012. RCI performed an iQA audit and then delivered a findings report that both identified revenue recapture opportunities and laid out a prescriptive plan of correction, which the client implemented.

Mid-Sized Healthcare Network

This organization is a regional leader in adult and pediatric patient care across a multi-state service area in the Southeast. The healthcare system features specialized care at its stand-alone children’s hospital and cancer institute locations. Their network also provides inpatient and outpatient general care as well as specialty outpatient clinic care including heart, neuroscience, cancer, orthopedic, women’s and pediatric services. The organization completed its transition to Epic in 2014. RCI performed an iQA audit and then delivered a findings report that both identified revenue recapture opportunities and laid out a prescriptive plan of correction, which the client implemented.

Large Safety-net Academic Instutition
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This organization is a leading provider of health care services to the underserved and vulnerable populations in its region. It runs two hospitals, multiple clinics and a correctional health facility, all powered by Epic. As an early adopter of Epic, the organization faced challenges with outdated build, inconsistent data and diverse workflows. RCI was brought in to optimize the performance, quality and safety of Epic's medication management applications and the pharmacy automation systems that support them. RCI helped pharmacy services achieve its high-reliability goal by enhancing the IT teams' alignment with current best practice standards and ISMP recommendations. RCI also helped the organization develop a formal pharmacy informatics program that can be easily scaled up in the future to meet the changing needs of the patients. RCI's work was recognized and appreciated by the organization, which extended the contracts three times of the original agreement.